GENERAL DESCRIPTION : The person at this position will be responsible for supply chain related tasks (customer service, sales order management, customer claims, stock management and reconciliation w/3PL, follow up import shipments and documentation, customs operations, KPIs and reporting)

REPORTING TO: Supply Chain Manager of Motul Turkey

RESPONSIBILITIES IN DETAIL:

• Customer Service:
  • Customer order management, stock allocation, manage back orders, shipment planning & tracking with collaboration & alignment with regional managers, customers and shipment company.
  • Monitor customers’ credit account status prior to shipment release and invoice creation.
  • Invoicing customers in accordance with tax policy and escalate to Regional Managers if past due.
  • Follow up customer claims and have regular monthly / weekly meetings with our 3rd party delivery suppliers to solve problems and customer claims, review performances & improve process and OTIF.

• Shipments and Stock management
  
  • Follow up stock reconciliation with 3PL.
  • Coordinate operation and related documentation in export and import activities, follow up customs process on a timely manner.
  • Track import orders, ensure supply chain cycle on time, follow up documentations and maintaining communication between all related parties including Europe office, logistics and customs partners.
  • Under guidance of supervisor manage inventory, ensure product availability, on time delivery and respond to operational inquiries to ensure successful fulfillment of customer orders

• Supply Chain KPI and Cost management:
  • Tracking of all invoices related to cost items; (e.g. domestic shipment, import duties, return invoices... etc) landed cost, delivery cost reports to support managerial decisions and liaise with Finance team
  • Prepare monthly, quarterly and instant reports to support managerial decisions, Analysis and reporting of flow/SAP trends and forecast performance, with close follow-up for improvement.
  • Track Key Performance Indicators (KPI) of the operation and report periodically. 

• Providing info and support to all departments and internal teams such as Country/ Finance/ Marketing/ Sales teams as required/necessary.
• Playing active role in related projects (e.g. savings, digitalisation)
• Provide accurate documentation and master data management concerning supply chain activities.

PROFILE OF THE EMPLOYEE

LANGUAGE:

• Turkish: native speaker

• English: Fluent at verbal and written business communication is a must

IT KNOWLEDGE
• Proficiency in MS Office applications, especially MS Excel is a must, PowerBI experience is an asset.

• ERP systems (especially SAP) competence. 

EDUCATION and EXPERIENCE
• A bachelor's degree preferably in Engineering, Supply Chain Management or Business Administration

• Minimum 3-4 years of experience in supply chain operations, (especially) customer service and import activities (Lubricant Industry experience is a plus)

• Strong analytical, conceptual and problem-solving abilities

• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities

PERSONAL SKILLS
• Team working, interpersonal and communication skills

• Commercial and business awareness

• Adaptability in the workplace to fast and changing environment, perform well under pressure,

• Attention to detail combined with a full understanding of process flow for products managed.

• Good time management skills, the ability to prioritise and handles stress well

• The capacity to make quick but rational decisions, proactiveness, risk management, problem solving, high resilience

• Self-motivated, convincing and strong personality

• No military obligation for male candidates.

• Place of residence in Istanbul (Office is at Ataşehir - Hybrid work: 4 days from office, 1 day homeoffice)

OPEN COMMUNICATION
• Encourage communication and information flow across boundaries.

• Listen and respond input and concerns expressed by others.

• Very good communication and presentation skills.

• The ability to work as part of a team and to build strong working relationships

DEMONSTRATE INTEGRITY
• Demonstrates behavior consistent with Motul´s ethical standards

• Show consistency between words and actions

• Deliver on commitments

• Have the confidence and trust of others