The Key account Lead builds and maintains strong long-lasting strategic relationships with customers, becoming well in-tuned with customers’ business and target markets through providing exceptional customer account management, reviewing customer order patterns, and optimizing outbound orders.

1.      Customer Relationship management

·         Build strong long-term relationships, identify challenges and opportunities to ensure success within the account.

·        Proactively analyze customer buying habits & patterns, create pro action, suggested orders & conduct outbound calls to customers.

·        Communicate with customers on any billing issue or credit holds. 

·        Serve as the primary point of contact for key accounts, ensuring exceptional service and satisfaction.

·        Partner with internal teams including Sales, Marketing, Customer Service, and National Sales Managers, to ensure seamless customer experience.

·        Effective communication and collaboration between departments for the benefit of the customer.

 2.      Account growth and sales enablement

·        Review customer order patterns to identify opportunities for upselling and cross-selling.

·        Analyze SKU & add upsell complementary SKU to sell a full portfolio & sales mix.

·        Collaborate with the Sales and Marketing teams to develop and execute sales campaigns.

·        Follow up on new business leads and direct them to the appropriate Sales Representatives.

·        Stay up to date with industry trends and product knowledge to provide accurate and relevant information to customers.

 3.      Order and Process management

·        Enter, proof, and process orders in SAP for customer acknowledgment.

·        Monitor daily order activities to optimize fulfillment and maintain efficiency.

·        Track customer creation process and ensure customer onboarding process is successful.

·        Maintain accurate and up-to-date records of customer interactions, sales, and inventory. 

Education / Qualification:

1)     Bachelor's degree in Business, Sales, Supply Chain, or related field.

 Experience needed:

1)     3–5 years of experience in key account management, inside sales, or sales operations.

2)     Experience in the lubricants, manufacturing, or industrial distribution sector is an asset.

 IT Knowledge:            

1)      ERP and CRM systems (SAP required)

2)     Strong proficiency in Microsoft Office suite, excellent knowledge of Excel  

3)     Data analytics tools